CyberFraud.org.uk

A: Our mission is to give consumers the information they need to avoid becoming victims Cyber Fraud and to help them get their complaints quickly and easily to the relevant authorities.

Q: How do I file a complaint?

A: Email Us if you have a complaint about being a possible victim of a cyber crime.

Q: What if my complaint is not about Cyber Fraud?

A: Contact your local consumer protection office for advice about where to direct your complaint.

Q: What information do I need to make a complaint?

A: The more information you provide, the more the authorities have to work with. Please have the information at hand when you contact us.

Q: I‘m a seller and a buyer has defrauded me. Can I complain to Cyberfraud??

A: No, but we do take reports about some business scams in order to collate appropriate statistics. We can point you in the right direction for filing a complaint. Just email info@cyberfraud.org.uk and we will contact you within 24 hours.

Q: How do I know that Cyberfraud received my complaint?

A: We will aim to contact you within 48 hours confirming receipt of your complaint.

Q: Can I add more information to my complaint after I submit it?

A: Yes, just contact us again with your Name and email address adding the additional information.

Q: What happens with my complaint?

A: The information you provide is forwarded by electronic means to Authorities. They will handle it just as if you had contacted them directly. Unfortunately, we cannot make any guarantees about what will happen, but we know that the information that consumers provide is essential for stopping fraud. Since we do not conduct the nvestigations, we cannot give you a status report. If the authorities want more information or have something to tell you, they may contact you directly.

Q: If someone I know is a victim Cyber Fraud. What can I do?

A: Encourage the person to report the fraud and help them gather the necessary information. If the person is embarrassed about the problem, it might be easier for them to make a complaint online to us rather than by telephone. Contact Cyberfraud online.

Q: Can I check with Cyberfraud about a seller or company?

A: It’s a good idea to check the track record of someone you’re considering doing business with. Some online auction sites grade their sellers and have feedback forums where people can report their experiences.
Because we don’t investigate consumers complaints ourselves, Cyberfraud does not provide information to the public about specific sellers or companies that have been reported to us. If you need to contact us for assistance, please do.

Q: How can I tell if something might be a scam?

It is probably a scam if the person:

Makes an offer that sounds too good to be true.
Promises that you can win money, make money, or borrow money easily.
Asks for money to enter a contest, win a lottery, or claim a prize.
Refuses to send you written information before you agree to buy or donate.
Refuses to give you a contact address.
Refuses to give you the details of the offer before you make any payment.
Requests your bank account or credit card number when you are not making a purchase with that account.
Uses pressure to make you act immediately.
Insists that you send money or wants to arrange a courier to collect your payment.
Refuses to stop calling after you have said that you are not interested.
Contacts you to ask for personal information that they have already received.
Gives you a cheque or money order and asks you to send some of the money somewhere else

Q: How can I get my money back?

A: If authorities take legal action, they try to recover victims’ money, but it’s not always possible. If you paid with a credit card or the money was debited from your bank account, you may be able to dispute the charges or debit. Contact your credit card issuer or bank immediately. If the charge was on your telephone bill, contact the company that sent you the bill to find out how you can dispute the charge. Some online auction sites have insurance that covers at least some of the loss in auction transactions. Read the terms and conditions of the insurance carefully before you bid.

Q: What if I report something and it turns out not to be a scam?

A: Cyberfraud does not make the information you provide publicly available. We really want to hear from you even if you just suspect a scam.

Q: Can I get a solicitor and sue the seller or company?

A: You may be able to sue in the Small Claims Court. For this you would not necessarily need a solicitor. Contact your local Citizens Advice Bureau for further information.

Q:I think I‘m a victim of identity theft. Can I report that to Cyberfraud?

A: Contact Cyberfraud via email, where you can file an immediate, confidential report with us online. You should also contact your local police and report the crime.

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